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FAQ's
Our products are made in beautiful New Zealand, and are packed with powerful and high quality natural and safe ingredients sourced from around the globe.
All Emma Lewisham products are designed to be refilled, and by choosing to refill instead of buying brand new packaging, you’re helping to reduce carbon emissions by up to 74%.
To view instructions on how to refill your Emma Lewisham products please see here.
We do, we have our Beauty Circle Rewards. Our rewards program is designed to reward you for helping us to reduce carbon emissions. Refill products earn points at twice the rate of new products and returning pods and pouches to us using our Beauty Circle returns label also earns you points.
The Emma Lewisham Beauty Circle is our refill and recycling programme, to keep our packaging in circularity. You can return your packaging materials directly to us and our in-house team will filter all of these materials. We will first and foremost try to sterilise and refill all viable materials that are returned. Any materials that are no longer capable of being sterilised and refilled (due to wear and tear) will be sent to our specialised recycling partner, Terracycle, to ensure they are recycled and repurposed – and don’t end up in landfill. You can learn more here.
As a general rule, you can send back any Emma Lewisham product packaging to be refilled or recycled. This includes any of our original vessels, pods and pouches. Any outer packaging such as shipping boxes, cardboard packaging or paper tissue can be placed in your kerbside recycling or composted. We no longer accept empty packaging from other beauty brands as we are advocating for all brands to implement refillable models as a first point of call. If you’re unsure, you can check our lists below.
Accepted materials:
● Emma Lewisham plastic bottles, tubes and pods.
● Emma Lewisham glass bottles and jars (please don’t send back broken glass).
● Emma Lewisham lids, droppers and pumps.
● Emma Lewisham pouches and foil lids from pods.
Not accepted:
● Emma Lewisham cardboard/paper external packaging - please place this in your home/ kerbside recycling.
● Any product packaging from other brands.
Please see our FAQ’s page here, and should you not find the answer to your question please do not hesitate to contact us at hello@emmalewisham.co.nz
Shipping
We aim to dispatch orders within 1-2 business days
Shipping timeframes vary per country, to view the shipping timeframe for your delivery country please see here.
We have 2 Global warehouses, located in New Zealand and the UK, to ensure you are receiving your Emma Lewisham products in a timely manner.
If your delivery address is in New Zealand or Australia, your products will be dispatched from our New Zealand warehouse.
If your delivery address is in the UK or EU your products will be dispatched from our UK warehouse.
For all other delivery countries your products will be dispatched from our New Zealand warehouse.
Shipping costs vary per country, to view the shipping costs for your delivery country please see here.
New Zealand and United Kingdom orders will not attract import or customs duties.
For all other countries, import or customs duties (including GST and VAT) may be charged once the order reaches the destination country and must be paid by the person placing the order. We will not refund your order if you do not want to pay the import or customs duty.
Customs duties and policies vary per country, please see here what the thresholds are for your country. This may also impact delivery times.
To view our Returns & Refund policies please see here.
As part of our Toitu Climate Positive Certification we measure all product lifecycle greenhouse gas (GHG) emissions including transportation. We then offset any unavoidable emissions through the purchase of carbon credits to go beyond neutrality for at least 125% compensation. On an annual basis this is independently verified by Toitū Envirocare - a New Zealand Government owned certifications provider
