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CUSTOMER CARE
Delivery
We know you’ll be excited to receive your Emma Lewisham products as soon as possible.
- New Zealand and Australian orders will not attract import or customs duties.
- For all other countries, import or customs duties (including GST and VAT) may be charged once the order reaches the destination country and must be paid by the person placing the order. We will not refund your order if you do not want to pay the import or customs duty. Customs duties and policies vary per country, please see here what the thresholds are for your country. This may also impact delivery times.
Click on your country below to see when you can expect them, but please be aware there are currently global shipping delays due to COVID-19.
Orders over $150 (NZD) - free carbon neutral express shipping
Orders below $150 (NZD) - express carbon neutral shipping flat rate of $4.95 (NZD)
Express Delivery Tonight
Select postcodes in Auckland, Hamilton, Wellington and Christchurch are also eligible for 'Express Delivery Tonight'. Order before 11am Monday - Friday to receive your parcel that evening between 6pm - 9pm. Flat rate of $14.95 (NZD). If your postcode is eligible for this delivery option it will show during the checkout process.
Eligible Postcodes: 5011; 5012; 5022; 5024; 6011; 6012; 6021; 6022; 6023; 6035; 6037; 3210; 3204; 3216; 3214; 8013; 8014; 8022; 8023; 8024; 8025; 8041; 8042; 8051; 8052; 8053; 8061; 8062; 8081; 8083; 0602; 0610; 0612; 0614; 0618; 0620; 0622; 0624; 0626; 0627; 0629; 0630; 0632; 0814; 1011; 1021; 1022; 1023; 1024; 1026; 1041; 1042; 1050; 1051; 1052; 1060; 1061; 1062; 1071; 1072; 2010; 2012; 2013; 2014; 2016; 2022; 2023; 2024; 2102; 2103; 2104; 2105; 2110; 2112; 1025; 2025.
Delivery time (estimated)
We aim to deliver your order within 1-2 business days.
Rural deliveries may take an additional 1-2 days.
Orders over $150 - free carbon neutral express shipping
Orders below $150 - express carbon neutral shipping flat rate of $4.95
Orders are dispatched from our Australian warehouse and we aim to deliver your order within 1-2 business days to all metro areas
July 2022 Update: Please note that Australia Post is experiencing shipping delays due to flooding in New South Wales at the present time.
Rural deliveries may take an additional 1-2 days.
Orders over $170 (USD) - free carbon neutral express shipping
Orders below $170 (USD) - carbon neutral shipping, flat rate of $14.95 (USD)
We aim to deliver your order within 5-10 business days to all metro areas with express shipping, and within 6-14 days with standard shipping.
Rural deliveries may take an additional 1-2 days.
Please note Covid-19 is causing some delays
Orders over $165 (SGD) - free carbon neutral express shipping
Orders below $165 - flat rate of $14.95 (SGD) express carbon neutral shipping
We aim to deliver your order within 4-10 business days to all metro areas with express shipping.
Rural deliveries may take an additional 1-2 days.
Orders over $200 (GBP) - free carbon neutral shipping
Orders below $200 (GBP) - flat rate of $14.95 (GBP) for carbon neutral shipping
We aim to deliver your order within 5-10 business days to all metro areas.
Rural deliveries may take an additional 1-2 days.
Please be aware there are currently delays due to Covid-19, which has caused reduced flights and flight capacity.
Orders over $100 (NZD) - flat rate of $9.95 (NZD) for carbon natural shipping
Orders below $100 (NZD) - flat rate of $14.95 (NZD) for carbon natural shipping
We aim to deliver your order within 8-15 business days to all metro areas with express shipping, and within 10-18 days with standard shipping.
Rural deliveries may take an additional 1-2 days.
Please be aware there are currently delays due to Covid-19, which has caused reduced flights and flight capacity.
*Rest of the World includes: Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, Norway, Poland, Portugal, Russia, Slovenia, South Korea, Sweden, Switzerland, Turkey.
Please make sure you provide complete and accurate delivery information.
Additional delivery information:
COVID-19: As a result of COVID-19, our delivery times are likely to be more than the targets outlined above. The number of both domestic and international freight and flights are currently below the normal capacity. If you have not received your order within a reasonable amount of time, please let us know and we can check the status of your order.
Carbon Neutral Shipping:
As part of our Toitu Climate Positive Certification we measure all product lifecycle greenhouse gas (GHG) emissions including transportation. We then offset any unavoidable emissions through the purchase of carbon credits to go beyond neutrality for at least 125% compensation. On an annual basis this is independently verified by Toitū Envirocare - a New Zealand Government owned certifications provider.
