CUSTOMER CARE

Please view our Returns Policy for how to return or exchange a purchase.

Unfortunately, you cannot return products to us if you purchased from an authorised retailer.  Please return them via the authorised retailer you originally purchased from, within 14 days of purchase. For more information, please see our Returns Policy.

If your product was delivered damaged, please contact us at hello@emmalewisham.co.nz and provide a photo of the damage. On confirmation of the damage, we will arrange for the product to be collected, and the damaged product will be replaced.

If your product is missing, please first double check around the property and with your neighbours. If this cannot be found, please contact us at hello@emmalewisham.co.nz, and we will try to track the item through our shipping provider. You can speed up this process by contacting NZ Post directly at www.courierpost.co.nz/track/track-and-trace, or for Australian orders www.auspost.com.au and providing your tracking number and other information requested.

We cannot send a new product until the original has been confirmed missing, and are unable to assist for damaged and missing products outside the 14 day return policy timeframe, and without a photo of the broken or damaged product.

Please view our Returns Policy for more information.

We think about skincare formulations differently. Our formulations are rooted in a deep knowledge of the science and physiology of skin. Our skin is alive and dynamic, and we understand the complex network of processes and activities that sit behind each skin concern. To effectively solve a skin concern, understanding this physiology is essential. We have flipped the standard approach to formulating skincare on its head. We fundamentally think about skin formulations differently. Traditionally, skincare has been developed by starting with a focus on 1-2 singular active ingredients and then determining the potency required to deliver results. The results are typically one dimensional, meaning the formulation is designed to target a singular activity within the skin process behind a particular skin concern. Our formulations are fundamentally different as we’ve moved beyond this approach, where instead of starting with a focus on ingredients, we start with a focus on the physiology of the skin. We determine the complex combinations of multiple active ingredients needed to effectively target the activities within the skin process behind a particular skin concern. This pioneering, skin-first approach, works in synergy with the complex skin process to deliver superior, more powerful results. Developed by scientists and physiologists with over 100 years combined experience, our formulas are engineered with up to 25 meticulously chosen ingredients that individually perform a function, but in synergy work to amplify each other to provide superior results. The most powerful way to interact with the skin is by harnessing nature, therefore we only use natural ingredients, harnessing both bio-identical ingredients found within the skin as well as the specialised, scientifically proven natural plant extracts. These bio-active ingredients work in harmony with the skin to trigger powerful cellular responses that deliver unparalleled results.

Our products are made in beautiful New Zealand, and are packed with powerful and high quality natural and safe ingredients sourced from around the globe.

You can see which certifications a specific product holds, on its product page.  Our products comply with rigorous international standards.  Learn more about our ingredients here.

All our products are free from: synthetic chemicals, GMO, toxins, fillers, artificial colours, artificial fragrances, parabens, phthalates, sulphates, DEA, petrochemicals, mineral oils, silicones, formaldehyde, triclosan, and chemical screens.  We are free from phenoxyethanol.

None of our products contain microbeads. We only use natural, biodegradable Jojoba wax beads which can be found in our Illuminating Exfoliant.

Our formulations do contain benzyl salicylate, citronellol, eugenol, geraniol, linalool in very low concentrations as constituents of our essential oils.  It’s worth noting that the EWG (Environmental Working Group) rating for these, refer only to the individual constituents extracted in a lab from the essential oil, or synthetically replications.  The ratings are not applicable to our formulas, as we never use extracted or synthetic constituents, only the pure naturally occurring essential oil.

Our formulations contain benzyl salicylate, citronellol, eugenol, geraniol, linalool, farnesol, and limonene in very low concentrations as constituents of our essential oils within our natural fragrances.

- Skin Reset Serum is between pH 4-5.5
- Skin Reset Eye Crème is between pH 4-5.5
- Skin Shield SPF 30 is between pH 7.5-8.5
- Supernatural Face Crème Riche is between pH 4-5.5
- Supernatural Day Crème is between pH 4-5.5
- Supernatural Vitale Elixir is between pH 4-5.5
- Supernatural Sleeping Mask is between pH 4-5.5
- Illuminating Exfoliant is between pH 4-5.5
- Oil products have no pH value.

All of our products are tested to ensure that they are biocompatible - meaning that they have a pH level as close as possible to the natural pH level of our skin. Our skin is an incredibly delicate organ and, just like every other organ, it works best in a certain environment. In our skin’s case, we talk about this environment in terms of a pH level. The pH scale ranges from 1 to 14, with all Emma Lewisham products sitting between 4 and 8 - in line with the optimum pH being just below a 5 (as published in the International Journal of Cosmetic Science) and 7 being considered ‘neutral’. The closer the pH level of a product is to that of our natural skin, the more effective it is in gently exfoliating skin cells to keep our skin looking beautifully bright and smooth.

Our fragrance comes from botanicals – we only use natural oil blends and extracts. No synthetic perfumes or fragrances are used.

Emma Lewisham is a natural skincare brand. Developed by scientists and physiologists with over 100 years combined experience, our formulas are engineered with up to 25 meticulously chosen ingredients that are individually efficacious, but in combination work to amplify each other to provide next generation results. The most powerful way to interact with the skin is naturally, therefore we only use natural ingredients, harnessing both bio-identical ingredients found within the skin as well as the specialised, scientifically proven natural plant extracts. These bio-active ingredients work in harmony with the skin to trigger powerful cellular responses that deliver unparalleled results. Except for our SPF which is 98% natural, our ingredients have one essential characteristic: they can be found in nature. The definition of natural by NATRUE who are an International Natural and Organic Cosmetics Association who certify natural and organic cosmetics worldwide is classified in 3 ways:

1. Natural ingredients are those to which only physical processes or fermentation have been applied.
2. Derived natural ingredients are the result of chemical processes of natural ingredients.
3. Nature-identical ingredients can be either pigments, minerals or preservatives. They are reproduced in the laboratory but exist in nature.

Emma Lewisham uses predominantly natural and naturally derived ingredients - and one natural identical ingredient (vitamin B3) in our Skin Reset Serum.

For our preservative system we use: Dehydroacetic Acid (and) Benzyl Alcohol. NaTrue certified preservatives for natural and organic cosmetic, ECOCERT & COSMOS compliant, Soil Association approved. Dehydroacetic acid is found in nature in the flowers of the solandra species. Benzyl alcohol is a constituent found in many pure essential oils, and also in fruits and teas.

Generally, we recommend using only small amounts of skincare products on young children.

Our formulations do not contain: synthetic chemicals, GMO, toxins, fillers, artificial colours, artificial fragrances, parabens, phthalates, sulphates, DEA, petrochemicals, mineral oils, silicones, formaldehyde, triclosan, and chemical screens.  We are free from phenoxyethanol. 

This means Emma Lewisham products are suitable for children, particularly our sun protection (SPF) products. If your child has any allergies or skin conditions we advise you to consult your doctor or pharmacist and show them the ingredient list. You can find a full ingredient list on the product’s information page.

Yes. The Emma Lewisham range is generally suitable to use during pregnancy and while breastfeeding.  In fact, Emma herself has used these products while pregnant and during breastfeeding.  

We recommend patch testing before first use if you want to be cautious.  We also recommend you consult with your doctor or pharmacist and show them the ingredient list. You can find a full ingredient list on the product’s information page.

We do use essential oils, but generally only in very minimal concentrations within our natural fragrance.

We have not formulated to be gluten free, and some ingredients are wheat-derived across our range. For customers with gluten sensitivities we cannot guarantee that the raw materials and ingredients we use across the Emma Lewisham range are gluten free.
We recommend if you have sensitive skin or allergies that you do a patch test first or consult your medical practitioner before using any new skincare product. If your skin is not responding well to one of our products, including irritation, please discontinue use and contact a medical practitioner.

Some Emma Lewisham products contain ingredients such as cetearyl alcohol (derived from wheat), nut oils (such as tamanu) and soy oil.

We recommend if you have sensitive skin or allergies that you do a patch test first or consult your medical practitioner before using any new skincare product.  If your skin is not responding well to one of our products, including irritation, please discontinue use and contact a medical practitioner.

• Keep out of eyes. If contact occurs, rinse thoroughly with water. If redness occurs, discontinue use. Do not use on lips. Not intended for ingestion.
• Tenere lontano dagli occhi. In caso di contatto, sciacquare abbondantemente con acqua. Se si verifica arrossamento, sospenderne l'uso. Non utilizzare sulle labbra. Non destinato all'ingestione.
• 請遠離眼睛。 若接觸到眼睛，請用清水徹底沖洗。 若發紅，請停止使用。 不適合內服。.
• Éviter tout contact avec les yeux. En cas de contact, rincer abondamment à l'eau. En cas de rougeur, cesser d'utiliser le produit. Ne pas utiliser sur les lèvres. Produit non destiné à l'ingestion.
• Von den Augen fernhalten. Bei Kontakt gründlich mit Wasser abspülen. Bei Rötungen die Anwendung abbrechen. Nicht auf den Lippen anwenden. Nicht zur Einnahme bestimmt.
• Uit de ogen houden. Als er contact optreedt, spoel dan de ogen grondig met water. Als er roodheid optreedt, stop dan met het gebruik. Niet gebruiken op de lippen. Niet bedoeld voor inname.
• Mantener fuera de los ojos. En caso de contacto, aclarar abundantemente con agua. Si se produce enrojecimiento, interrumpir el uso. No aplicar sobre los labios. No apto para su ingesta.

• Keep out of eyes. If contact occurs, rinse thoroughly with water. If redness occurs, discontinue use. Do not use on lips. Not intended for ingestion.
• Tenere lontano dagli occhi. In caso di contatto, sciacquare abbondantemente con acqua. Se si verifica arrossamento, sospenderne l'uso. Non utilizzare sulle labbra. Non destinato all'ingestione.
• 請遠離眼睛。 若接觸到眼睛，請用清水徹底沖洗。 若發紅，請停止使用。 不適合內服。.
• Éviter tout contact avec les yeux. En cas de contact, rincer abondamment à l'eau. En cas de rougeur, cesser d'utiliser le produit. Ne pas utiliser sur les lèvres. Produit non destiné à l'ingestion.
• Von den Augen fernhalten. Bei Kontakt gründlich mit Wasser abspülen. Bei Rötungen die Anwendung abbrechen. Nicht auf den Lippen anwenden. Nicht zur Einnahme bestimmt.
• Uit de ogen houden. Als er contact optreedt, spoel dan de ogen grondig met water. Als er roodheid optreedt, stop dan met het gebruik. Niet gebruiken op de lippen. Niet bedoeld voor inname.
• Mantener fuera de los ojos. En caso de contacto, aclarar abundantemente con agua. Si se produce enrojecimiento, interrumpir el uso. No aplicar sobre los labios. No apto para su ingesta.

• Keep out of eyes. If contact occurs, rinse thoroughly with water. If redness occurs, discontinue use. Do not use on lips. Not intended for ingestion. Sunburn alert: This product contains and alpha hydroxy acid (AHA) that may increase your sensitivity to the sun and particularly the possibility of sunburn. Use a sunscreen, wear protective clothing, and limit sun exposure while using this product and for a week afterwards.
• Tenere lontano dagli occhi. In caso di contatto, sciacquare abbondantemente con acqua. Se si verifica arrossamento, sospenderne l'uso. Non utilizzare sulle labbra. Non destinato all'ingestione. Avvertenza per le scottature: questo prodotto contiene alfa-idrossiacidi (AHA) che possono aumentare la sensibilità della pelle al sole e soprattutto la possibilità di scottature. Utilizzare una crema solare, indossare indumenti protettivi e limitare l'esposizione al sole durante l'utilizzo di questo prodotto e per la settimana successiva.
• 切勿讓其接觸眼睛。如果不小心進入眼內，請用水徹底沖洗。如果皮膚發紅，請停止使用。本產品不能內服。小心提防曬傷：本產品含有果酸，可能會令你對陽光的敏感度上升，並增加曬傷的機率。使用本產品期間和之後一週，請務必使用防曬霜、穿着防曬衣物，並減少接觸陽光。
• Éviter tout contact avec les yeux. En cas de contact, rincer abondamment à l'eau. En cas de rougeur, cesser d'utiliser le produit. Ne pas utiliser sur les lèvres. Produit non destiné à l'ingestion. Alerte aux coups de soleil : ce produit contient des acides alpha-hydroxylés (AHA) pouvant accroître votre sensibilité au soleil et en particulier la possibilité de coup de soleil. Appliquer une protection solaire, porter des vêtements de protection et limiter l'exposition au soleil pendant l'utilisation de ce produit et pendant une semaine après l'application.
• Von den Augen fernhalten. Bei Kontakt gründlich mit Wasser abspülen. Bei Rötungen die Anwendung abbrechen. Nicht auf den Lippen anwenden. Nicht zur Einnahme bestimmt. Warnung vor Sonnenbrand: Dieses Produkt enthält eine Alphahydroxysäure (AHA), die Ihre Empfindlichkeit gegenüber der Sonne und insbesondere die Möglichkeit eines Sonnenbrandes erhöhen kann. Verwenden Sie einen Sonnenschutz, tragen Sie schützende Kleidung und beschränken Sie während der Anwendung dieses Produkts und eine Woche lang danach die Sonnenexposition
• Uit de ogen houden. Als er contact optreedt, spoel dan de ogen grondig met water. Als er roodheid optreedt, stop dan met het gebruik. Niet gebruiken op de lippen. Niet bedoeld voor inname. Zonnebrandwaarschuwing: dit product bevat alfahydroxyzuren (AHA) die uw gevoeligheid voor de zon en met name de kans op zonnebrand kunnen verhogen. Gebruik een zonnebrandcrème, draag beschermende kleding en beperk blootstelling aan de zon tijdens het gebruik van dit product en de daarop volgende week.
• Mantener fuera de los ojos. En caso de contacto, aclarar abundantemente con agua. Si se produce enrojecimiento, interrumpir el uso. No aplicar sobre los labios. No apto para su ingesta. Aviso sobre la posibilidad de quemaduras solares: este producto contiene un alfa hidroxiácido (AHA) que puede aumentar la sensibilidad al sol y, en concreto, la posibilidad de quemaduras solares. Recomendamos usar un protector solar, ropa protectora y limitar la exposición al sol mientras se usa este producto y durante la semana posterior a su aplicación.

• Keep out of eyes. If contact occurs, rinse thoroughly with water. If redness occurs, discontinue use. Do not use on lips. Not intended for ingestion. Sunburn alert: This product contains and alpha hydroxy acid (AHA) that may increase your sensitivity to the sun and particularly the possibility of sunburn. Use a sunscreen, wear protective clothing, and limit sun exposure while using this product and for a week afterwards.
• Tenere lontano dagli occhi. In caso di contatto, sciacquare abbondantemente con acqua. Se si verifica arrossamento, sospenderne l'uso. Non utilizzare sulle labbra. Non destinato all'ingestione. Avvertenza per le scottature: questo prodotto contiene alfa-idrossiacidi (AHA) che possono aumentare la sensibilità della pelle al sole e soprattutto la possibilità di scottature. Utilizzare una crema solare, indossare indumenti protettivi e limitare l'esposizione al sole durante l'utilizzo di questo prodotto e per la settimana successiva.
• 切勿讓其接觸眼睛。如果不小心進入眼內，請用水徹底沖洗。如果皮膚發紅，請停止使用。本產品不能內服。小心提防曬傷：本產品含有果酸，可能會令你對陽光的敏感度上升，並增加曬傷的機率。使用本產品期間和之後一週，請務必使用防曬霜、穿着防曬衣物，並減少接觸陽光。
• Éviter tout contact avec les yeux. En cas de contact, rincer abondamment à l'eau. En cas de rougeur, cesser d'utiliser le produit. Ne pas utiliser sur les lèvres. Produit non destiné à l'ingestion. Alerte aux coups de soleil : ce produit contient des acides alpha-hydroxylés (AHA) pouvant accroître votre sensibilité au soleil et en particulier la possibilité de coup de soleil. Appliquer une protection solaire, porter des vêtements de protection et limiter l'exposition au soleil pendant l'utilisation de ce produit et pendant une semaine après l'application.
• Von den Augen fernhalten. Bei Kontakt gründlich mit Wasser abspülen. Bei Rötungen die Anwendung abbrechen. Nicht auf den Lippen anwenden. Nicht zur Einnahme bestimmt. Warnung vor Sonnenbrand: Dieses Produkt enthält eine Alphahydroxysäure (AHA), die Ihre Empfindlichkeit gegenüber der Sonne und insbesondere die Möglichkeit eines Sonnenbrandes erhöhen kann. Verwenden Sie einen Sonnenschutz, tragen Sie schützende Kleidung und beschränken Sie während der Anwendung dieses Produkts und eine Woche lang danach die Sonnenexposition.
• Uit de ogen houden. Als er contact optreedt, spoel dan de ogen grondig met water. Als er roodheid optreedt, stop dan met het gebruik. Niet gebruiken op de lippen. Niet bedoeld voor inname. Zonnebrandwaarschuwing: dit product bevat alfahydroxyzuren (AHA) die uw gevoeligheid voor de zon en met name de kans op zonnebrand kunnen verhogen. Gebruik een zonnebrandcrème, draag beschermende kleding en beperk blootstelling aan de zon tijdens het gebruik van dit product en de daarop volgende week.
• Mantener fuera de los ojos. En caso de contacto, aclarar abundantemente con agua. Si se produce enrojecimiento, interrumpir el uso. No aplicar sobre los labios. No apto para su ingesta. Aviso sobre la posibilidad de quemaduras solares: este producto contiene un alfa hidroxiácido (AHA) que puede aumentar la sensibilidad al sol y, en concreto, la posibilidad de quemaduras solares. Recomendamos usar un protector solar, ropa protectora y limitar la exposición al sol mientras se usa este producto y durante la semana posterior a su aplicación.

• Keep out of eyes. If contact occurs, rinse thoroughly with water. If redness occurs, discontinue use. Do not use on lips. Not intended for ingestion.
• Tenere lontano dagli occhi. In caso di contatto, sciacquare abbondantemente con acqua. Se si verifica arrossamento, sospenderne l'uso. Non utilizzare sulle labbra. Non destinato all'ingestione.
• 請遠離眼睛。 若接觸到眼睛，請用清水徹底沖洗。 若發紅，請停止使用。 不適合內服。.
• Éviter tout contact avec les yeux. En cas de contact, rincer abondamment à l'eau. En cas de rougeur, cesser d'utiliser le produit. Ne pas utiliser sur les lèvres. Produit non destiné à l'ingestion.
• Von den Augen fernhalten. Bei Kontakt gründlich mit Wasser abspülen. Bei Rötungen die Anwendung abbrechen. Nicht auf den Lippen anwenden. Nicht zur Einnahme bestimmt.
• Uit de ogen houden. Als er contact optreedt, spoel dan de ogen grondig met water. Als er roodheid optreedt, stop dan met het gebruik. Niet gebruiken op de lippen. Niet bedoeld voor inname.
• Mantener fuera de los ojos. En caso de contacto, aclarar abundantemente con agua. Si se produce enrojecimiento, interrumpir el uso. No aplicar sobre los labios. No apto para su ingesta.

• Keep out of eyes. If contact occurs, rinse thoroughly with water. If redness occurs, discontinue use. Do not use on lips. Not intended for ingestion.
• Tenere lontano dagli occhi. In caso di contatto, sciacquare abbondantemente con acqua. Se si verifica arrossamento, sospenderne l'uso. Non utilizzare sulle labbra. Non destinato all'ingestione.
• 請遠離眼睛。 若接觸到眼睛，請用清水徹底沖洗。 若發紅，請停止使用。 不適合內服。.
• Éviter tout contact avec les yeux. En cas de contact, rincer abondamment à l'eau. En cas de rougeur, cesser d'utiliser le produit. Ne pas utiliser sur les lèvres. Produit non destiné à l'ingestion.
• Von den Augen fernhalten. Bei Kontakt gründlich mit Wasser abspülen. Bei Rötungen die Anwendung abbrechen. Nicht auf den Lippen anwenden. Nicht zur Einnahme bestimmt.
• Uit de ogen houden. Als er contact optreedt, spoel dan de ogen grondig met water. Als er roodheid optreedt, stop dan met het gebruik. Niet gebruiken op de lippen. Niet bedoeld voor inname.
• Mantener fuera de los ojos. En caso de contacto, aclarar abundantemente con agua. Si se produce enrojecimiento, interrumpir el uso. No aplicar sobre los labios. No apto para su ingesta.

• Keep out of eyes. If contact occurs, rinse thoroughly with water. If redness occurs, discontinue use. Do not use on lips. Not intended for ingestion. Sunburn alert: If usage instructions aren’t followed this will lower the level of protection significantly. Avoid prolonged sun exposure. Wear protective clothing, hats and eyewear when exposed to the sun.
• Tenere lontano dagli occhi. In caso di contatto, sciacquare abbondantemente con acqua. In caso di arrossamento, interrompere l'uso. Non utilizzare sulle labbra. Non destinato ad essere ingerito. Avviso scottature: Se le raccomandazioni non vengono seguite, il livello di protezione non è garantito. Il prodotto non fornisce una protezione totale e deve essere utilizzato insieme ad altre protezioni dal sole: indossare indumenti protettivi e limitare l'esposizione al sole.
• 遠離眼睛。 若接觸到眼睛，請用清水徹底沖洗。 若發紅，請停止使用。 請勿擦於嘴唇上。 不適合內服。曬傷警告： 如果不遵循使用說明，將顯著降低防護效力。 產品無法提供 100% 的防護效力，必須與其他防曬措施一起使用 —— 穿防護服並減少日曬。 過度暴露在陽光下會對健康造成嚴重威脅。
• Éviter tout contact avec les yeux. En cas de contact, rincer abondamment à l'eau. En cas de rougeur, cesser d'utiliser le produit. Ne pas utiliser sur les lèvres. Produit non destiné à l'ingestion. Alerte aux coups de soleil : si les instructions d'utilisation ne sont pas suivies, le niveau de protection sera considérablement réduit. Éviter l'exposition prolongée au soleil. Portez des vêtements, un chapeau et des lunettes de protection lorsque vous vous exposez au soleil
• Von den Augen fernhalten. Bei Kontakt gründlich mit Wasser abspülen. Bei Rötungen die Anwendung abbrechen. Nicht auf den Lippen anwenden. Nicht zur Einnahme bestimmt. Warnung vor Sonnenbrand: Wenn die Gebrauchsanweisungen nicht befolgt werden, wird das Schutzniveau erheblich gesenkt. Vermeiden Sie längere Sonnenexposition. Tragen Sie schützende Kleidung, Hüte und Brillen, wenn Sie der Sonne ausgesetzt sind
• Uit de ogen houden. Als er contact optreedt, spoel dan de ogen grondig met water. Als er roodheid optreedt, stop dan met het gebruik. Niet gebruiken op de lippen. Niet bedoeld voor inname. Zonnebrandwaarschuwing: het beschermingsniveau zal aanzienlijk afnemen indien de gebruiksaanwijzing niet wordt opgevolgd. Vermijd langdurige blootstelling aan de zon. Draag beschermende kleding, een hoed en bril bij blootstelling aan de zon
• Mantener fuera de los ojos. En caso de contacto, aclarar abundantemente con agua. Si se produce enrojecimiento, interrumpir el uso. No aplicar sobre los labios. No apto para su ingesta. Alerta sobre la posibilidad de quemaduras solares: si no se siguen las instrucciones de uso, el nivel de protección se reducirá significativamente. Evitar la exposición prolongada al sol. Usar ropa protectora, sombreros y gafas cuando se exponga al sol

• Keep out of eyes. If contact occurs, rinse thoroughly with water. If redness occurs, discontinue use. Do not use on lips. Not intended for ingestion. Some ingredients are derived from nuts. Do not use this product if you have a nut allergy.
• Tenere lontano dagli occhi. In caso di contatto, sciacquare abbondantemente con acqua. Se si verifica arrossamento, sospenderne l'uso. Non utilizzare sulle labbra. Non destinato all'ingestione. Alcuni ingredienti sono derivati dalle noci. Non utilizzare questo prodotto se si soffre di allergia alle noci.
• 遠離眼睛。 若接觸到眼睛，請用清水徹底沖洗。 若發紅，請停止使用。 請勿擦於嘴唇上。 不適合內服。 含堅果成份。 如果對堅果過敏，切勿使用本產品。
• Éviter tout contact avec les yeux. En cas de contact, rincer abondamment à l'eau. En cas de rougeur, cesser d'utiliser le produit. Ne pas utiliser sur les lèvres. Produit non destiné à l'ingestion. Certains ingrédients sont dérivés de noix. Ne pas utiliser ce produit en cas d'allergie aux noix.
• Von den Augen fernhalten. Bei Kontakt gründlich mit Wasser abspülen. Bei Rötungen die Anwendung abbrechen. Nicht auf den Lippen anwenden. Nicht zur Einnahme bestimmt. Einige Inhaltsstoffe werden aus Nüssen gewonnen. Verwenden Sie dieses Produkt nicht, wenn Sie eine Nussallergie haben.
• Uit de ogen houden. Als er contact optreedt, spoel dan de ogen grondig met water. Als er roodheid optreedt, stop dan met het gebruik. Niet gebruiken op de lippen. Niet bedoeld voor inname. Een aantal bestanddelen zijn afgeleid uit noten. Gebruik dit product niet bij een notenallergie.
• Mantener fuera de los ojos. En caso de contacto, aclarar abundantemente con agua. Si se produce enrojecimiento, interrumpir el uso. No aplicar sobre los labios. No apto para su ingesta. Contiene ingredientes derivados de frutos secos. No usar este producto si padece alergia a los frutos secos.

• Keep out of eyes. If contact occurs, rinse thoroughly with water. If redness occurs, discontinue use. Do not use on lips. Not intended for ingestion.
• Tenere lontano dagli occhi. In caso di contatto, sciacquare abbondantemente con acqua. Se si verifica arrossamento, sospenderne l'uso. Non utilizzare sulle labbra. Non destinato all'ingestione.
• 請遠離眼睛。 若接觸到眼睛，請用清水徹底沖洗。 若發紅，請停止使用。 不適合內服。.
• Éviter tout contact avec les yeux. En cas de contact, rincer abondamment à l'eau. En cas de rougeur, cesser d'utiliser le produit. Ne pas utiliser sur les lèvres. Produit non destiné à l'ingestion.
• Von den Augen fernhalten. Bei Kontakt gründlich mit Wasser abspülen. Bei Rötungen die Anwendung abbrechen. Nicht auf den Lippen anwenden. Nicht zur Einnahme bestimmt.
• Uit de ogen houden. Als er contact optreedt, spoel dan de ogen grondig met water. Als er roodheid optreedt, stop dan met het gebruik. Niet gebruiken op de lippen. Niet bedoeld voor inname.
• Mantener fuera de los ojos. En caso de contacto, aclarar abundantemente con agua. Si se produce enrojecimiento, interrumpir el uso. No aplicar sobre los labios. No apto para su ingesta.

• Keep out of eyes. If contact occurs, rinse thoroughly with water. If redness occurs, discontinue use. Do not use on lips. Not intended for ingestion.
• Tenere lontano dagli occhi. In caso di contatto, sciacquare abbondantemente con acqua. Se si verifica arrossamento, sospenderne l'uso. Non utilizzare sulle labbra. Non destinato all'ingestione.
• 請遠離眼睛。 若接觸到眼睛，請用清水徹底沖洗。 若發紅，請停止使用。 不適合內服。.
• Éviter tout contact avec les yeux. En cas de contact, rincer abondamment à l'eau. En cas de rougeur, cesser d'utiliser le produit. Ne pas utiliser sur les lèvres. Produit non destiné à l'ingestion.
• Von den Augen fernhalten. Bei Kontakt gründlich mit Wasser abspülen. Bei Rötungen die Anwendung abbrechen. Nicht auf den Lippen anwenden. Nicht zur Einnahme bestimmt.
• Uit de ogen houden. Als er contact optreedt, spoel dan de ogen grondig met water. Als er roodheid optreedt, stop dan met het gebruik. Niet gebruiken op de lippen. Niet bedoeld voor inname.
• Mantener fuera de los ojos. En caso de contacto, aclarar abundantemente con agua. Si se produce enrojecimiento, interrumpir el uso. No aplicar sobre los labios. No apto para su ingesta.

All Emma Lewisham products are Toitū Climate Positive certified. A Climate Positive certification has extra steps required and more rigour compared with a Carbon Positive certification. To achieve Toitū climate positive certification for a product, an organisation:

• Measures all product lifecycle greenhouse gas (GHG) emissions required under the international standard for carbon footprints, PAS 2050, including materials sourcing, manufacture, transportation, storage and disposal
• Estimates its full value chain emissions – from suppliers to customers.
• Sets science-aligned reduction targets for direct and indirect emissions, and must show reductions on a three-year cycle.
• Offsets any unavoidable emissions through the purchase of carbon credits to go beyond neutrality for at least 125% compensation.
• Invests in initiatives that have positive impacts beyond its value chain. This investment is equivalent to 75% of the product/service’s footprint.

Each year, our inventory, management plan and impact investments are independently verified by Toitū Envirocare.

Toitū climate positive product certification is proof Emma Lewisham is taking science-led, meaningful climate action for a decarbonised future. To achieve Toitū climate positive certification for a product, an organisation measures all product lifecycle greenhouse gas (GHG) emissions required under the international standard for carbon footprints, PAS 2050, including materials sourcing, manufacture, transportation, storage and disposal. Estimates its full value chain emissions - from suppliers to customers. Sets science-aligned reduction targets for direct and indirect emissions, and must show reductions on a three year cycle. Offsets any unavoidable emissions through the purchase of carbon credits to go beyond neutrality for at least 125% compensation. Invests in initiatives that have positive impacts beyond its value chain. This investment is equivalent to 75% of the product/service’s footprint. Each year, the inventory, management plan and impact investments are independently verified by Toitū Envirocare - a New Zealand Government owned certifications provider.

A circular economic model is a truly sustainable model and is based on three key principles:

• eliminating waste and pollution
• keeping products and materials in use
• regenerating natural systems

By following these principles we will significantly reduce both carbon emissions and our reliance on the extraction of new raw materials. In beauty, a circular model needs to focus on packaging, meaning the refilling and reusing of our packaging (over and over) before recycling as a final point of call.
The opposite to a circular economic model is the linear economic model, (the one we have inherited) whose principles are take-make-waste. This means taking a natural resource, making it into a product and then discarding it. The linear economic model is not designed to keep materials in use, it is typically a single use model that relies on the constant extraction of new raw materials. This is a model that can’t be sustained. The majority of businesses operate a linear economic model, however, to reduce the world’s carbon emissions and unprecedented amount of waste, we must transition all industries to the circular economic model.

When we talk about being ‘regenerative’ we are referring to methods of operating that don’t just sustain the current state of the Earth, but actively help to create a positive impact.
As part of our planet positive path, we offset our greenhouse gas emissions by 125% and are actively working towards sourcing 100% of our ingredients from farms using regenerative practices. Regenerative farming practices focus on regenerating the health of our soils by increasing their ability to sequester carbon while simultaneously increasing biodiversity and restoring water quality. These are all essential components for creating a healthy environment where plants, animals and people can prosper. The Rodale Institute, who helped pioneer this approach to farming, estimated that the world could sequester more than 100% of current annual carbon emissions through regenerative farming practices.
We believe becoming Carbon Positive and using regenerative agriculture practices are essential in meeting global climate goals of halving CO₂ emissions by 2030 and reaching net-zero by 2050 - as set by the United Nations 2015 Paris Agreement.

Carbon Positive (sometimes called Carbon Negative or Climate Positive) means that a business is certified to have gone beyond just neutralising carbon emissions to have an additional ‘positive’ contribution to the atmosphere.
At Emma Lewisham, after reducing each product's carbon footprint as much as possible, we then offset our remaining carbon emissions by 125% through our partners Toitu, to become certified under their Climate Positive programme.

Different certification agencies choose to use different terminology, however, carbon positive, carbon negative and climate positive all mean that a business is certified to have gone beyond just neutralising carbon emissions to have an additional ‘positive’ contribution to the reduction of greenhouse gases from our atmosphere.
Carbon neutral, often called carbon zero, means that carbon emissions released into the atmosphere from a company's activities have been balanced out, or ‘neutralised’, by removing an equal amount of carbon from the atmosphere.

There are two types of carbon certifications - at a product level and at an organisational or business level. We are certified (carbon positive) at a product level.
Certifying to a product level is far more detailed than certifying to an organisational level. It requires measuring the emissions from every ingredient we use in each product and calculates the greenhouse gas emissions caused through the entire life cycle of a product. For example, we know that 3kgsCO2e per 100mls are released into the atmosphere (emitted) during the production of our Skin Reset. For each bottle, this equates to the same amount of carbon dioxide as that responsible for approximately 0.9 litres of Arctic sea ice loss.
In comparison, measuring to an organisational level is less detailed and measures the greenhouse gases that are emitted from all the activities and operations across an organisation.
While many businesses globally have measured their emissions at an organisational level, very few have dedicated the time and invested in the resources to measure their emissions at a product level. Measuring to a product level takes significantly more time but gives a much more detailed and complete picture of where there is the biggest opportunity for reduction and improvement. It also informs our customers of how many emissions are related to purchasing our products.
Emma Lewisham’s certification process involved spending 12 months working with world-leading independent environmental certification agency, Toitū Envirocare, to measure the carbon emissions emitted at each stage of our product's lifecycle. Following this, we implemented an extensive carbon reduction strategy prior to offsetting. Reduction should always come first - in our ideal world, we wouldn’t need to offset at all.

Buying an Emma Lewisham refill pod or pouch, instead of buying a brand-new container reduces carbon emissions by up to 74%. So, can you imagine the impact we could have if the entire beauty industry embraced a circular model where refills were the priority? We would save billions, if not trillions of tonnes of carbon each year, and could completely eliminate the billions of units of packaging waste that end up in our landfills, oceans or burnt.

The carbon number shows the carbon footprint of a product – it is the total greenhouse gas (GHG) emissions caused by a product (from the harvesting and production of raw ingredients used, to transportation, product packaging and end-of-life). You can see the carbon number for each of our products on it’s product page, under the Sustainability section.

Every tonne of emissions reduced by an environmental project creates one carbon offset or carbon credit. Companies (or individuals) can invest in these projects through buying carbon credits in order to reduce their own carbon footprints. These environmental projects are certified to be actively removing or reducing GHGs from our atmosphere. Essentially buying carbon credits is the process of investing in green projects in order to balance your own emissions.

Carbon offset projects include:

• Reforestation and conservation - credits based on either the carbon captured by new trees or the carbon not released through protecting old trees.
• Renewable energy - building or maintaining chiefly solar, wind or hydro sites across the world, boosting the amount of renewable energy on the grid, creating jobs, decreasing reliance on fossil fuels, and bolstering the sector’s global growth.
• Community Projects (help to introduce energy-efficient methods or technology to undeveloped communities around the world).
• Waste to energy - often involves capturing methane and converting it into electricity. Sometimes this means capturing landfill gas, or in smaller villages, human or agricultural waste.

We have allocated 75% of our carbon offset credits to regenerating New Zealand’s Puhoi Forest Reserves, 12.5% to supporting Gyapa’s Cook Stoves technology in Ghana and 12.5% to Wind Power Project in India.

We know that carbon is the leading greenhouse gas (GHG) responsible for the human induced rate at which our atmosphere is warming. As humans, we have been accustomed to reasonably stable and predictable climate and weather patterns for thousands of years, however with this warming comes great destabilisation and uncertainty. We are already seeing huge fluctuations in weather patterns, with floods, droughts, hurricanes and fires and these fluctuations in temperature caused by the drastic increase in GHGs in our atmosphere are creating an environment where many plants and animal species are no longer able to survive.
Almost every activity we undertake whether as a business or individual, involves emitting carbon into our atmosphere. While focusing on reducing our carbon must be our first priority, carbon credits allow us to offset what we cannot reduce until we reach the point of being inherently carbon zero.

Yes, it does create carbon emissions, however despite the carbon emissions from shipping this material back, we are still reducing the carbon footprint of each product by up to 74%. Which is a significant impact compared to not shipping this back at all and allowing people just to throw it away. We also use the most environmentally friendly way of shipping this back – we always use sea freight, which as you will know, has a much lighter footprint than air freight, and we wait until a ship that is already scheduled to come back to NZ has spare capacity. This means that we aren’t putting an extra ship on the sea just for Emma Lewisham.
Although this is currently the best option, we are always looking to reduce our carbon emissions and once we have growth in overseas markets, we will absolutely look to have manufacturing facilities there so that we can cater to refills within the local market.

You can see our Beauty Blueprint here.

Technically, yes - recycling is part of a circular economy. However, a very important point to understand is that globally, almost no beauty packaging is recycled through our kerbside recycling systems. This means that even packaging labelled ‘100% recyclable’ if put in your home recycling bin, most likely ends up in landfill, or polluting our environment.
We believe if beauty brands are going to market their products as 100% recyclable, they must ensure all packaging they are responsible for globally actually gets recycled. This is why we set up the Emma Lewisham Beauty Circle, so our customers can send us back their empty packaging and we can ensure it gets sent to specialised recycling facilities.
We believe refills should always come before recycling. Refilling requires significantly less energy and resources, therefore emits significantly less greenhouse gases, so where possible this should always be the first point of call. When measuring the carbon footprint of our products we discovered that by choosing a refill pod our customers reduce the amount of greenhouse gases by up to 74% compared to a brand new container.

We strive to produce vegan friendly products where possible. However, our Skin Shield Take On The Day Crème with SPF 30 does contain beeswax (cera alba).

Our bees are not killed or harmed for the small amount of wax that we use in this product, nor are they being harmed in any way whatsoever. When honey boxes are taken off the hives, the wax is cut open and the honey is extracted. The wax that is cut off and we use in our formulations – called cappings wax – is technically a waste product of honey extracting. If it wasn’t used, it would just be dumped. The honey boxes are added and removed through the season, but the bees’ home where they live is untouched. Therefore, it is a sustainable practice that is not cruel to the bees as a waste product is being used. The beeswax we use is from New Zealand where the bees are away from city pollution, pesticides, insecticides, herbicide or fungicides.

No, we do not test any of our finished products, ingredients, or formulas on animals. We are PETA certified cruelty-free.

No, we are a privately owned company.  We do not test any of our finished products, ingredients, or formulas on animals.

We do not use synthetic microbeads (plastic beads) in any of our products.

You can learn about causes we support here.

We absolutely do.  You can read our Sustainability Policy here. 

Please see our Packaging Sustainability document here.

• Illuminating Face & Body Oil: Box PAP 21 | Bottle 73 (painted glass) | Pump 92 | Cap 90 | Refill pouch 7
• Illuminating Oil Cleanser: Box PAP 21 | Bottle 73 (painted glass) | Pump 92 | Cap 90 | Refill pouch 7
• Illuminating Exfoliant: Box PAP 21 | Bottle 73 (painted glass) | Pump 92 | Cap 90 | Refill pouch 7
• Illuminating Brighten Your Day Crème: Box PAP 21 | Jar PMMA 7 (acrylic) | Airless pump 92 (PP 5, ABS 7, FE 40) | Lid ABS 7 | Refill pod PP 5, HDPE 2 | Refill pod seal: ALU 41
• Skin Reset Serum: Box PAP 21 | Jar PMMA 7 (acrylic) | Airless pump 92 (PP 5, ABS 7, FE 40) | Lid ABS 7 | Refill pod PP 5, HDPE 2 | Refill pod seal: ALU 41
• Skin Reset Eye Crème: Box PAP 21 | Jar PMMA 7 (acrylic) | Airless pump 92 (PP 5, ABS 7, FE 40) | Lid ABS 7 | Refill pod PP 5, HDPE 2 | Refill pod seal: ALU 41
• Skin Shield SPF 30 Face Crème: Box PAP 21 | Jar PMMA 7 (acrylic) | Airless pump 92 (PP 5, ABS 7, FE 40) | Lid ABS 7 | Refill pod PP 5, HDPE 2 | Refill pod seal: ALU 41
• Supernatural Face Crème Riche: Box PAP 21 | Jar PMMA 7 (acrylic) | Lid 90 (ABS 7, ALU 41) | Refill pod PP 5 | Refill pod seal: ALU 41
• Supernatural Face Oil: Box PAP 21 | Bottle 73 (painted glass) | Pump 90, 95 | Refill pouch 7
• Supernatural Sleeping Mask: Box PAP 21 | Jar PMMA 7 (acrylic) | Lid 90 (ABS 7, ALU 41) | Refill pod PP 5 | Refill pod seal: ALU 41

The Emma Lewisham Beauty Circle is our refill and recycling programme, to keep our packaging in circularity. You can return your packaging materials directly to us and our in-house team will filter all of these materials. We will first and foremost try to sterilise and refill all viable materials that are returned. Any materials that are no longer capable of being sterilised and refilled (due to wear and tear) will be sent to our specialised recycling partner, Terracycle, to ensure they are recycled and repurposed – and don’t end up in landfill.

Learn more here

 

It costs Emma Lewisham to be part of it, but we absorb this cost as part of our product stewardship, we believe taking ownership as a brand for our waste is the right thing to do. There is no cost passed onto you.

Yes - all Emma Lewisham products are refillable. We have two types of refill options - pods and pouches. Most of our products have been designed with a refillable pod that when empty, you simply pop out, replace with a refill, and send back to us to be sterilised and refilled.

Our other products are refillable using our refill pouches and once you have emptied the contents of your refill pouch into your vessel, you simply send these back to us for recycling. The reason some products require pouches is due to the nature of their formulas and the methods needed to keep them fresh and active. We have chosen to use pouches over sending back original vessels for refilling as their much lighter weight significantly reduces carbon emissions. We ensure that every pouch is recycled through our specialised recycling partners.

Please see our Beauty Circle page here for instructions.

All Emma Lewisham outer packaging such as shipping boxes, cardboard packaging or paper tissue should be placed in your kerbside recycling or composted.

Please still return any broken plastic packaging to us as although we cannot refill it, we can still ensure it is recycled. The only broken packaging we ask you kindly do not return is broken glass.

As a general rule, you can send back any Emma Lewisham product packaging to be refilled or recycled. This includes any of our original vessels, pods and pouches. Any outer packaging such as shipping boxes, cardboard packaging or paper tissue can be placed in your kerbside recycling or composted. We no longer accept empty packaging from other beauty brands as we are advocating for all brands to implement refillable models as a first point of call. If you’re unsure, you can check our lists below.

Accepted material:
● Emma Lewisham plastic bottles, tubes and pods.
● Emma Lewisham glass bottles and jars (please don’t send back broken glass).
● Emma Lewisham lids, droppers and pumps.
● Emma Lewisham pouches and foil lids from pods.

Not accepted:
● Emma Lewisham cardboard/ paper external packaging - please place this in your home/ kerbside recycling.
● Any product packaging from other brands.

AUSTRALIA
MECCA is now the exclusive home of Emma Lewisham products in Australia. As a result of this change, Beauty Circle rewards, returns, and referrals will no longer be accessible for Australian customers.

This is due to the investment needed to develop our own refillable product moulds, as well as the additional associated cost of shipping empty pods back to us (as this is free for our customers) filtering, sterilising and refilling them.
Despite the refills actually costing us more as a business, we have priced them slightly lower as a small incentive to encourage people to choose this option as it significantly reduces carbon emissions and eliminates waste.
We needed to invest in developing our own refillable technology because unlike most packaging designs, any refillable options currently available on the market are tightly locked under IP by more established beauty brands. The significant investment needed to develop refillable moulds and technology from scratch is a barrier for any small business wanting to become circular. This is why we have chosen not to hold onto this IP, instead making it available publicly so that any beauty brand - big or small - can capitalise on our investment in order to eliminate waste and solve the beauty industry’s unprecedented waste problem.

We had to make our new jars slightly larger in order to hold the refill pod within them. The refill pod is designed to hold the same weight of product as the old jar so you are still getting the same amount. We also always slightly overfill our pods so you’re actually getting a little extra.

Check out our videos for tips on how to best insert your refill pod:
- This video applies to our Skin Reset Serum, Skin Reset Eye Crème, Supernatural Day Crème, and Skinshield SPF30
- This video applies to our Supernatural Face Crème Riche and Supernatural Sleeping Mask
- This video applies to our Supernatural Blemish Serum

We also always slightly overfill our pods and pouches so you’re actually getting a little more than what’s stated on the packaging. You will notice with your face oil, you might get a couple of extra weeks out of what is left in the pouch!

Our Supernatural 72-Hour Hydration Creme, Skin Reset Serum and Skin Shield Take On The Day Crème have all transitioned to packaging with a refillable inner pod. If you have previously bought these products, please purchase a new refillable jar and then moving forward you can simply purchase refill pods. You can send your old packaging back to us free of charge through our Beauty Circle initiative to ensure it is recycled.

You may know that we used to accept other beauty brands' packaging to be recycled. We no longer accept these as we are advocating for all brands to implement refillable models as a first point of call.

Going forward, instead of providing discount vouchers for returning empties, we have built this incentive into the lower price of purchasing refills. Refills actually cost us more to produce than our original packaging due to the investment needed to develop our own refillable product moulds, as well as the additional cost of shipping empty pods back to us (as this is free for our customers) filtering, sterilising and refilling them.

However, despite the refills actually costing us more as a business, we have priced them slightly lower as a small incentive to encourage people to choose this option as it significantly reduces carbon emissions and eliminates waste.

The term nano-particle is used to refer to a small particle with all three dimensions less than 100 nanometres. We do have nano-particles in our Skin Shield SPF 30 products, as it allows us to create formulations with little or no white cast on the skin (depending on your skin type).

According to the Environmental Working Group (EWG), nano-particles in sunscreen are safe and do not penetrate the skin, meaning it is unlikely they cause any harm when on the skin.

Our SPF products are tested to the Australian/New Zealand AS/NZS 2604 standard, which is based on the international ISO 24443 for broad spectrum testing, and ISO 24444 for in-vivo SPF testing.

This means they are scientifically verified as delivering SPF broad spectrum protection, given you confidence that you're getting a high level of protection.

In general, the expiration of a product depends on its formulation and how you store and care for it.

For sunscreen/SPF products, make sure you always check and adhere to the expiration date.  All Emma Lewisham SPF products are tested and verified against SPF standards – but you should also ensure it’s being stored in a cool, dry place with the lid closed.

We recommend you use Emma Lewisham sunscreen/SPF products within 6 months after opening (this is what the small “open lid” symbol with the number “6” on your packaging means). 

We recommend storing Emma Lewisham products out of direct sunlight in a cool, dark place. Lids should always be closed after use and the bottle stored upright.

Emma Lewisham products are formulated with unique blends of naturally derived ingredients from around the world. We believe it’s important to have the freshest products possible, so ingredients are at their peak and have maximum effectiveness.

In general, the expiration of a product depends on its formulation and how you store and care for it.

We recommend you use Emma Lewisham products according to the “period after opening” symbol on our packaging – this is a small “open lid” symbol with the number “4” or “6” on your packaging. The number corresponds to the number of months you generally have to use the product after you first open it – so our Skin Reset for instance, should be used 4 months after opening.

A good rule of thumb is that, just like food, skincare should be seasonal, because fresher ingredients are the most effective.

Our products generally have a 24 month expiry date, which is the final date at which it can be used – provided it has been stored correctly. You can find the expiry date printed on the packaging.

As a rule of thumb:

Moisturisers should be used 6 months after opening.

Serums should be used within 4 months after opening. This is because they contain high performing ingredients that can lose their effectiveness over time.

Oils can last for 12 months depending on how they’re stored – they should be kept in a cool, dark place, otherwise they can go rancid if stored incorrectly.

On average our 30 ml products will last up to 3 months with daily use. Our 50ml and 100ml products should last longer.
Of course, this depends on the product dosage and frequency – for instance, if you choose to use the Skin Reset twice a day, it will run out more quickly.

On average The Essentials minis should last you for between 2-3 weeks of a daily usage.
Of course, this depends on the product dosage and frequency – for instance, if you choose to use the Skin Reset twice a day, it will run out more quickly.

Full Size Products

Skin Reset Serum – 30ml
Skin Reset Eye Creme - 15 ml
Illuminating Oil Cleanser - 115 ml
Illuminating Exfoliant - 100ml
Illuminating Brighten Your Day Crème – 50ml
Illuminating Face and Body Oil - 115 ml
Supernatural Face Oil – 30ml
Supernatural Face Crème Riche – 50g
Supernatural Blemish Serum - 30ml
Skin Shield  SPF 30 – 50ml

Emma Lewisham Essential Minis

Skin Reset Serum – 7ml
Illuminating Oil Cleanser - 15 ml
Illuminating Exfoliant - 9ml
Supernatural Vitamin A Renewal Face Oil – 3ml
Supernatural 72-Hour Hydration Crème Riche – 9ml
Skin Reset Eye Crème – 3ml
Brighten Your Day Crème – 9ml
Eye Crème – 3ml

Yes, our Skin Shield Take On The Day Crème is an SPF 30 product. This was formulated by an internationally recognised expert on sun protection.

Our SPF 30 products are tested to the Australian/New Zealand AS/NZS 2604 standard, which is based on the international ISO 24443 for broad spectrum testing, and ISO 24444 for in-vivo SPF testing.

This means they are scientifically verified as delivering SPF broad spectrum protection, given you confidence that you're getting a high level of protection.

We do not currently provide samples. However, please see if there is a stockist near you where you should be able to try a tester. 

Yes, all of our products are non-comedogenic.