I reached out to Emma Lewisham as I was having trouble with the mechanism on my serum. They responded within minutes and helped me troubleshoot the issue. When we realised there was something wrong with the mechanism, I was expecting just a replacement outer bottle, but instead they very generously sent me a whole new product.
I was so impressed by how quickly they responded and how helpful they were. Genuinely some of the best customer service I’ve ever received. Thank you!