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How to use a sunscreen. Advice from Dermatest Australia (leading authority and testing agency)
It is essential to use sunscreen correctly to achieve protection.
• Apply sunscreen liberally to all sun-exposed areas so that it forms a film when initially applied. Most people do not use enough. It takes at least six teaspoons of lotion to cover the sun-exposed areas of the body of one average adult person.
• It takes 20–30 minutes for sunscreen to be absorbed by the skin and it can easily be rubbed off, so apply it at least half an hour before going out in the sun.
• Reapply after half an hour so that the ‘mountains’, as well as the ‘valleys’, are protected (imagine you are painting a wall – two coats of paint provide a more even coverage than one).
• Re-apply sunscreen every 2 hours if staying out in the sun for more than an hour during the day.
• Re-apply immediately after swimming, excessive sweating, or if rubbed off by clothing or towelling, even if the product claims to be “water resistant”.
• Insect repellents reduce the sunscreen's SPF so when using together, use a sunscreen with a higher SPF and re-apply more often.

Keep in mind that while crucial, sunscreen alone is not enough. Seek the shade whenever possible, wear sun-safe clothing, a wide-brimmed hat and UV-blocking sunglasses, for a complete sun protection strategy.

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Returns

We want you to love and enjoy your product by Emma Lewisham. If you are not happy with your purchase you may return the product within 14 days of delivery for a full refund, less shipping costs.

The product must be unused, and in the same condition as it was delivered in.

To return a product, please send an email to hello@emmalewisham.co.nz and we will provide a return authorisation and mailing information. Please ensure that returns are well packaged. We recommend using a tracked method of return delivery as we are unable to accept responsibility for lost return packages. You will be responsible for paying for your own shipping costs of returning the product.

Missing Or Damaged Product

If your product was delivered damaged, please contact us at hello@emmalewisham.co.nz and provide a photo of the damage. On confirmation of the damage, we will arrange for the product to be collected, and the damaged product will be replaced.

If your product is missing, please first double check around the property and with your neighbours. If this cannot be found, please contact us at hello@emmalewisham.co.nz, and we will try to track the item through our shipping provider. You can speed up this process by contacting NZ Post directly at www.courierpost.co.nz/track/track-and-trace, or for Australian orders www.auspost.com.au/ and providing your tracking number and other information requested.

We cannot send a new product until the original has been confirmed missing, and are unable to assist for damaged and missing products outside the 14 day return policy time frame, and without a photo of the broken or damaged product.

Online Refunds

Once we receive your product back in accordance with our ‘Returns’ or ‘Missing Or Damaged Product’ policies, we will process your refund to the original credit card used for payment, and send you a confirmation email. Please note, shipping costs are non-refundable.

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