Delivery
Please note:
- New Zealand and Australian orders will not attract import or customs duties
- For all other countries, import or customs duties (including GST and VAT) may be charged once the order reaches the destination country and must be paid by the person placing the order. We will not refund your order if you do not want to pay the import or customs duty. Customs duties and policies vary per country, please see here what the thresholds are for your country. This may also impact delivery times
| Country | Shipping cost | Delivery time (estimated) |
|
New Zealand |
Orders over $90 (NZD) - free express shipping Orders below $90 (NZD) - express shipping flat rate of $4.95 (NZD) |
We aim to deliver your order within 1-2 business days. Rural deliveries may take an additional 1-2 days. |
|
Australia |
All orders have free express shipping |
All Australian orders will get free express shipping. We aim to deliver your order within 2-5 business days to all metro areas. Rural deliveries may take an additional 1-2 days. |
|
USA |
Orders over $100 (USD) - free express shipping Orders below $100 (USD) - flat rate of $9.95 (USD) |
We aim to deliver your order within 5-10 business days to all metro areas with express shipping, and within 6-14 days with standard shipping. Rural deliveries may take an additional 1-2 days. Please be aware there are currently delays due to Covid-19, which has caused reduced flights and flight capacity. |
| Singapore |
Orders over $150 (SGD) - free express shipping Orders below $150 - flat rate of $10 (SGD) express shipping |
We aim to deliver your order within 4-10 business days to all metro areas with express shipping. Rural deliveries may take an additional 1-2 days. |
| United Kingdom |
Orders over $120 (GBP) - free shipping Orders below $120 (GBP) - flat rate of $8 (GBP) |
We aim to deliver your order within 5-10 business days to all metro areas. Rural deliveries may take an additional 1-2 days. Please be aware there are currently delays due to Covid-19, which has caused reduced flights and flight capacity. |
| Rest of the world* |
Express shipping - flat rate of $20 (NZD) Orders over $100 (NZD) - flat rate of $9.95 (NZD) Orders below $100 (NZD) - flat rate of $14.95 (NZD) |
We aim to deliver your order within 8-15 business days to all metro areas with express shipping, and within 10-18 days with standard shipping. Rural deliveries may take an additional 1-2 days. Please be aware there are currently delays due to Covid-19, which has caused reduced flights and flight capacity. |
To ensure your orders are delivered in time for Christmas, please find below our order cut off dates:
- New Zealand – 17th December 2020
- Australia – 10th December 2020
- USA, UK and Singapore – 2nd December 2020
- Rest of world – 30th November 2020
*Rest of the World includes: Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Korea - Republic of (South), Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mauritius, Mexico, Netherlands, Norway, Poland, Portugal, Russian Federation, Singapore, Slovenia, Sweden, Switzerland, Turkey, United Arab Emirates.
Please make sure you provide complete and accurate delivery information.
- We aim to deliver the next business day within the North Island (excluding rural deliveries)
- We aim to deliver the next business day within the South Island (excluding rural deliveries)
Additional delivery information:
COVID-19: As a result of COVID-19, our delivery times are likely to be more than the targets outlined above. The number of both domestic and international freight and flights are currently below the normal capacity. If you have not received your order within a reasonable amount of time, please let us know and we can check the status of your order.
Customer Care
